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No. Because our goal is for you to work from anywhere, we have adopted a "thin client" approach meaning that all the applications, files and emails you use in your day to day business are held in our secure data centre. You simply need a PC of almost any age with anti virus protection, an Internet connection protected with a firewall and that's it! |
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Once you are connected into Roadtowork, your PC turns into a "dumb terminal" and does no processing whatsoever; consequently the spec is really not important. Even a Pentium 2 would work fine providing it can access the Internet. |
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All clients are given secure partitions on the server which are private and visible to them and only them. The same applies to email, which is provided by Microsoft Outlook and also over the mobile via ActiveSync Technology. |
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Your data is yours and the contract clearly states this. In addition to our routine disaster recovery, we also offer a regular client backup service to DVD or tape depending on the size, and this can be couriered to you as regularly as you wish. |
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All user passwords to logon to the platform are highly secure requiring at least 6 characters, have not been used in the previous 20 occasions, do not contain your account or full name and contain at least three of the following four character groups:
English uppercase characters (A through to Z);
English lowercase characters (a through to z);
Numerals (0 through to 9);
Non-alphabetic characters (such as !, $, #, %)
In addition to the credentials set above, we also offer the RSA encryption security fobs for added security. To use this, you would have a key ring type fob which has a six or eight digit number on it which changes every minute. This number would also need to be entered to unlock the system and allow you clearance.
The firewalls we use are from Fortinet who they are one of the leading security businesses in the marketplace and highly respected. They have undergone and passed the utmost security testing regimes for Governments and other public bodies.
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As a standard, we provide access to the majority of Microsoft applications, Adobe Acrobat Reader and Cute PDF Writer. If you would like to use applications such as Sage accounting or ACT, or Blackberry, we can also accommodate these but would need to understand your requirements further. The pricing model is determined by what products you subscribe to. |
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Yes, of course. Providing it is compatible with the system, we will load it onto a server and away you go! We can confirm to you about its compatibility almost immediately. |
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Yes and no! By default you will be allocated 256Mb for emails and 256Mb for files, so 512Mb per person. If you would like more space, this can be purchased as an extra. |
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You can cancel the contract and walk away whenever you wish by giving just 3 months notice at any time. |
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We can have you setup within 4 hours from your order form being received. The longest delay will be "re-pointing" your domain MX email records to Roadtowork. This can take as little as an hour if you have not yet registered a domain, or up to 48 hours for existing domains. |
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Not a problem! We simply need your webmaster to make a change to the email records which will direct them to us. The "re-pointing" required will not affect any other services and the domain will remain exactly where it is. |
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Full technical support is offered from the point of connecting to Roadtowork. We do not offer "user" related support or technical support outside of the platform. For example, if you are getting a bounce back on an email you are trying to send, this would be covered. If you wanted help with a mail merge in Word, or help connecting your laptop to a wireless hotspot at the airport, this would be outside the scope and not covered within the contract. We do however offer user support as an additional service, so if you're interested in an "all encompassing" contract, please ask for further details. |
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The service has an ongoing monthly charge which debits your account by standing order on the 1st working day of the month, and also an initial setup fee. |
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We would suggest this is not the case!
Not only are the ongoing costs less than maintaining your own network in-house, but the capital costs are significantly less.
Additionally, the time will come when the in-house equipment will all need upgrading. With Roadtowork, all hardware and software upgrades are included in your ongoing fee. |
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We understand in many instances, that the concept of Roadtowork is intriguing and we hear from many prospective customers quotes such as "if it works, it sounds ideal and exactly what we need". Well, if that's you, why not try it out?
Trial accounts are active for two weeks, and we would welcome you to give it a go! |
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Some businesses have many "proprietary" applications they rely on that are not
compatible with the "thin client" approach we use at roadtowork.com. In this example, the business has no option
but to continue using their in-house equipment.
Some users run very graphics hungry applications such as designers working with
Adobe or AutoCAD. Graphics can slow down the performance and make the
user experience noticeably different to what it would be if the server was
located locally onsite. Again this example, the business is far better
off working locally on these applications and may therefore decide to continue
using their in-house equipment. If you only have a small number of users
needing access to proprietary applications, and are still interested in us
managing your core infrastructure, we can easily implement a mixed environment
with some users running certain applications locally whilst the remainder are
accessed via the roadtowork.com platform.
You may be concerned about confidentiality or the security of your data being
hosted by us. As mentioned elsewhere, there is no need to be concerned,
and we can offer you a regular backup service of your data whenever you want by
courier should you require it, and after all, wouldn't you prefer your data to
be offsite in a professionally managed datacentre used by the likes of
Microsoft, Google, T-Mobile giving you an instant disaster recovery platform?
Some businesses simply don't get it!! If you analyse the cost of
installing your own server for 5 users and maintaining it, you will think the
costs come out roughly the same. What people fail to realise is that with roadtowork.com, our fee:
- is a monthly fee, so no up front costs and more like a rental model, so
projecting cashflow is easy as you know your exact IT costs every month;
- includes the very best hardware configured in a way few businesses would
consider affording on their own;
- provides you with all hardware built for ultimate redundancy with dual power
supplies, network cards, RAID cards and so on;
- includes all software upgrades, so you will never have to worry about that again!
- means you will never have to pay for expensive upgrade work, office moves,
software or hardware failures: it is all inclusive.
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